hdccommunications

SENA Phase 2 – Technical Architecture

The third in our series of posts around our outputs here we focus on the proposed technical architecture for the solution. Throughout the work we were considering how it could be implemented and specifically how we could make use of what already exists in terms of technology and standards, in order to make the solutionContinue reading “SENA Phase 2 – Technical Architecture”

SENA Phase 2 – Service Design Outputs

This is the second in a series of post where we will be publishing the detailed outputs from Phase 2 of the SENA Project. During the project we engaged with the residents who would be users of our proposed service as well as workers in the community sector who would also be users of theContinue reading “SENA Phase 2 – Service Design Outputs”

SENA Phase 2 – User Research Outputs

This is the first in a series of post where we will be publishing the detailed outputs from Phase 2 of the SENA Project. During the project we engaged with the residents who would be users of our proposed service as well as workers in the community sector who would also be users of theContinue reading “SENA Phase 2 – User Research Outputs”

SENA Phase 2 – It’s a Wrap!

Yesterday (Thursday 5th) we held the final show and tell for the SENA Phase 2 Project were we played back everything we had set out to do, what we had done and what we had learnt as a result of the project. It’s was a whistle-stop tour of a 4 month long project being playedContinue reading “SENA Phase 2 – It’s a Wrap!”

SENA Phase 2 – Sprint 4 Notes

Our goals in this sprint were to: 1) Continue co-designing the service with partners – to better understand how the solution could be used to support more joined-up and effective partnership working in Huntingdonshire, and understand where it could help deliver wider benefits, and 2) To capture the high-level system requirements, design the solution andContinue reading “SENA Phase 2 – Sprint 4 Notes”

SENA Phase 2 – Sprint 3 Notes

Our goal in this sprint was to test our planned approach of digital engagement with residents, to make sure we’re designing something that they would be happy to use, and to continue designing the service and developing the blueprint (which included the team doing some further discovery and scoping work). You can watch our SprintContinue reading “SENA Phase 2 – Sprint 3 Notes”

SENA Phase 1 – Learning User Research

SENA Phase 1 provided HDC with an opportunity to undertake user research to develop the digital communication sent from the Council to our Clinically Extremely Vulnerable citizens. We did this by adopting the agile sprint methodology with a service design and digital product development agency, Unboxed. This video interview shares some of the learning both Unboxed and HDC gained from this collaborative experience.Continue reading “SENA Phase 1 – Learning User Research”

SENA Phase 2 – Developing a Scoring Model

SENA – Connecting citizens to servicesThe ambition of the SENA project is to help connect residents with services, provided by a range of different organisations. We want to help address the issues citizens might have by using a scoring model to match needs to solutions via a digital platform – helping more people in aContinue reading “SENA Phase 2 – Developing a Scoring Model”

Service Blueprints 101

As part of the SENA Phase 2 project we are working with PlaceCube and their partners The Data Place who are collectively providing us more capacity and skills around user research and service design. Simon @ The Data Place has put together a bit of a 101 article about service blueprints, why they are importantContinue reading “Service Blueprints 101”

Digital Leaders Week – Talking the Talk

Tony will be presenting at digital leaders week on the SENA Phase 2 project and accompanying work that HDC have been doing in creating a trusted network with its charity and volunteer partners. The talks title is “Designing services bigger than you are – learning how to effectively work with community groups in designing servicesContinue reading “Digital Leaders Week – Talking the Talk”