SENA Phase 1 – Learning User Research

SENA Phase 1 provided HDC with an opportunity to undertake user research to develop the digital communication sent from the Council to our Clinically Extremely Vulnerable citizens. We did this by adopting the agile sprint methodology with a service design and digital product development agency, Unboxed. This video interview shares some of the learning both Unboxed and HDC gained from this collaborative experience. Including how Unboxed adapted their approach and applied the sprint remotely, why they think user research is so important and how agile sprinting/user research can be applied across a range of services in the public sector.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: