SENA Phase 1 provided HDC with an opportunity to undertake user research to develop the digital communication sent from the Council to our Clinically Extremely Vulnerable citizens. We did this by adopting the agile sprint methodology with a service design and digital product development agency, Unboxed. This video interview shares some of the learning both Unboxed and HDC gained from this collaborative experience. Including how Unboxed adapted their approach and applied the sprint remotely, why they think user research is so important and how agile sprinting/user research can be applied across a range of services in the public sector.
