Service Blueprints 101

As part of the SENA Phase 2 project we are working with PlaceCube and their partners The Data Place who are collectively providing us more capacity and skills around user research and service design.

Simon @ The Data Place has put together a bit of a 101 article about service blueprints, why they are important and how its helping the work we are doing and the “joy” of having to do this all remotely, well I guess it saves on Post-It Notes. Enjoy the piece Building Service Blueprints | TDP (

See the source image

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