About HDC Projects:

At the council we undertake a number of different projects working with our partners and in places funded by grants. As part of our commitment to the local digital declaration we are improving how we work in the open and enable wider sharing of what we are doing. This will be support by the publishing of our code and detailed documentation on a public repo (details to follow).

SENA Phase 1

(Societal Early Need Application) Based on our ongoing work to support our citizens and manage our long term risks we applied for funding from MHCLG Local Digital Collaboration Fund to support mitigating the impact of COVID.

In this project we tested different approaches to engaging with citizens; developed life journey maps; and tested our risk model.

SENA Phase 2

(Societal Early Need Application) Building on our initial phase 1 work, phase 2 will support the co-design of a fully system approach to pro-actively engaging with citizens to help them handle any issues.

We are working with our partners in the community sector and citizens to create a digital solution that will provide recommendations to help support citizens and create a seamless process for referring citizens to community organisations.

LGA Voice Bots

Supported by funding from the LGA Digital Inclusion Fund we developed and tested a voice bot solution designed to take our existing digital FAQ content and make it accessible to callers, so everyone benefits from our investment in our improved content.

COVID Recovery Programme

Across the council we are running a number of different projects to help mitigate and then recover from the impact of COVID on our residents and businesses

Read the latest news:

SENA Phase 2 – Technical Architecture

The third in our series of posts around our outputs here we focus on the proposed technical architecture for the solution. Throughout the work we were considering how it could be implemented and specifically how we could make use of what already exists in terms of technology and standards, in order to make the solution…

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SENA Phase 2 – Service Design Outputs

This is the second in a series of post where we will be publishing the detailed outputs from Phase 2 of the SENA Project. During the project we engaged with the residents who would be users of our proposed service as well as workers in the community sector who would also be users of the…

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SENA Phase 2 – User Research Outputs

This is the first in a series of post where we will be publishing the detailed outputs from Phase 2 of the SENA Project. During the project we engaged with the residents who would be users of our proposed service as well as workers in the community sector who would also be users of the…

Read more