At the council we undertake a number of different projects working with our partners and in places funded by grants. As part of our commitment to the local digital declaration we are improving how we work in the open and enable wider sharing of what we are doing. This will be support by the publishing of our code and detailed documentation on a public repo (details to follow).
SENA Phase 1
(Societal Early Need Application) Based on our ongoing work to support our citizens and manage our long term risks we applied for funding from MHCLG Local Digital Collaboration Fund to support mitigating the impact of COVID.
In this project we tested different approaches to engaging with citizens; developed life journey maps; and tested our risk model.
SENA Phase 2
(Societal Early Need Application) Building on our initial phase 1 work, phase 2 will support the co-design of a fully system approach to pro-actively engaging with citizens to help them handle any issues.
We are working with our partners in the community sector and citizens to create a digital solution that will provide recommendations to help support citizens and create a seamless process for referring citizens to community organisations.
LGA Voice Bots
Supported by funding from the LGA Digital Inclusion Fund we developed and tested a voice bot solution designed to take our existing digital FAQ content and make it accessible to callers, so everyone benefits from our investment in our improved content.
Read the latest news:
Tony will be presenting at digital leaders week on the SENA Phase 2 project and accompanying work that HDC have been doing in creating a trusted network with its charity and volunteer partners. The talks title is “Designing services bigger than you are – learning how to effectively work with community groups in designing services…Read more
The goal of this sprint was to develop our service design thinking. We did this by engaging with both internal and external stakeholders to gather some initial insights which would then be developed further in sprints 3 and 4: You can watch our Sprint 2 show and tell here. Interviewed several HDC ‘Subject Matter Experts’…Read more
The SAVVI (Scalable Approach to Vulnerability Via Interoperability) project is also funded by the MHCLG Local Digital Covid-19 Challenge Fund it is led by Tameside and Sedgemoor Councils. The project aims to create and promote a set of data standards and information governance sharing “pathways” that are applicable to data that will help support delivering better outcomes to vulnerable people and households. In phase 1 the SAVVI project developed an…Read more